Visitor
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1 Message
why is my bill in spanish?
Why is my bill now in Spanish and English? I have tried EVERYTHING and unable to fix the error. Your customer service is HORRENDOUS! Your solutions to posts are YEARS old and no longer valid. There are directions to icons that no longer exists or there are links that are no longer working!!
There is no reason at all for anything to be in Spanish. I have never made this selection and all the sudden our of nowhere my bill is in Spanish? Please correct this.
The chatbot is also completely useless.
EG
Expert
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103.8K Messages
23 days ago
The concern is not "E-mail" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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1.7K Messages
23 days ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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