How Can I Reactivate My Email

I log into my account and click on "Check Email" but it just brings me back to the main Xfinity page. I checked in the Xfinity app and it says my Comcast email is inactive, clicking on "go to inbox" to re-activate it brings me to the main Xfinity page where I get stuck in the same loop as before. I spoke to support via chat yesterday who said they exhausted all troubleshooting steps and would assign my case to the advance repair team who would resolve the issue in 2 hours, but it has not been resolved.