Visitor
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6 Messages
Email filters not working....again
Did Xfinity get hacked again? Since the hack, I have been forced to reset my account password daily. I assume someone tries too many times to log in incorrectly, which triggers it. Here's the problem. I have 2FA enabled. They can't get in even if they know the password. I have called numerous times, frequently being directly lied to while being passed around some Philippine call center, finally speaking to a "level 3 tech" (ha) to have them disable the flag that causes the forced reset. This lasts about two days, and we're back to the same old.
What does that have to do with email filters? Absolutely nothing.
The email filters were (kind of) working through yesterday. Starting today, every single piece of Chinese spam has flooded my inbox. I have been manually setting filter rules to weed them out since the hack, and today, they no longer have any effect. Every time I am forced to reset my account password, it wipes them, and I have to rebuild them, which sucks [Edited: Language], but I have gotten proficient at identifying patterns and characters to add to the filter rules. Now, if only they still worked. Come on Xfinity, get your [Edited: Language].
XfinityAlfonso
Official Employee
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701 Messages
15 days ago
Good Evening ffzeus the email filters rules and the actual login information and process are not directly related, other than all account information being linked to this for access. Since you are having continuous issues with the amount of Spam, we'd suggest reaching out to our Customer Security Assurance Team for further assistance.
The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues.
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
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