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Night Vision Toggle Now Available for xCam2, Indoor Cameras, and the Xfinity Video Doorbell!
Great news!
We are launching a brand new feature that is available for our newest cameras - the Indoor/Outdoor xCam2, Indoor xCam3 and Xfinity Video Doorbell.
You can now toggle Night Vision through the camera settings in the Xfinity App!
Below are some additional details. For more Troubleshooting tips, please see this article: Xfinity Camera and Video Doorbell Troubleshooting - Xfinity Support
GLARE OR POOR VISIBILITY ON VIDEO WITH NIGHT VISION
Depending on the location of your camera, certain conditions may create a less than optimal experience when Night Vision is engaged. Cameras located indoors, pointing outside through a window may experience a glare or reflection from the glass that washes out live video or video clips.
If your videos consistently have poor visibility when Night Vision is engaged, customers with compatible Xfinity Cameras (the latest indoor/outdoor camera or the indoor camera) or Video Doorbells may choose to disable their Night Vision setting.
- Sign in to the Xfinity app.
- Select the Security tab.
- Scroll down to the desired camera or video doorbell and select the camera thumbnail.
- On the camera screen, select the gear icon on the upper right.
- Toggle the Night Vision setting to the off position.
Turning off Night Vision can result in dark footage in low-light conditions. Keeping Night Vision off is only recommended for cameras that face reflective surfaces, like windows, where the infrared lights can cause a reflection that can block your view.
Cameras in locations with bright ambient light (such as a room where a night light or large television is present) may experience overexposed videos or Night Vision engaging/disengaging frequently. If you choose to disable Night Vision for other reasons, you can still have live video or video clips resulting with poor visibility.
Notes:
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Night vision is automatically set to enabled for compatible cameras.
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Customers using the Xfinity app on Android and iOS devices can access the Night Vision toggle feature.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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