Visitor
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13 Messages
xFi modem equipment return
Long story short, I ended up with 2 xfinity Internet accounts - an old one and a new one mistakenly made (LONG story there). I was assured that the xFi modem would NOT be shipped for old account when contacting about new account and setting up contract. It was anyway. I set up new account xFi modem and never opened the modem box for the "old" account. Now it's not seen to print shipping label to return. I live bare minimum 30 miles from a UPS store and more than that for an xfinity store (at least 40) so that is not an option. I want to just drop it off at a UPS shipping center and tell them to have UPS take it back since it's unopened, but I don't think that will fly. I'm not thrilled with xfinity at the moment since their chat bot and chat live agent created this mess in the first place. It was the chat live agent that assured me NUMEROUS times that the modem for the old account (seeing as I was going to cancel it) would not be shipped!! This whole process has turned into one HUGE headache!! Any help or suggestions on getting a prepaid return label would be appreciated, as it doesn't show up in the old account because it wasn't activated (or even opened....). Thank you!
Accepted Solution
XfinityJustinC
Official Employee
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709 Messages
24 days ago
@user_75dfa9 we really appreciate your time working with us, and we're almost at the finish line. I wanted to assure you that we'll be here with you through the remaining process. I'll make sure to keep you in the loop in our direct message conversation. Have a good day.
(edited)
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XfinityBradM
Official Employee
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295 Messages
25 days ago
Thank you for taking the time to create a post @user_75dfa9. We see your DM already and can continue the interaction there.
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user_pl8rfa
1 Message
21 days ago
Typical service from this carrier. Fees continue to increase while service is terrible and confusing. Tired of spending hours on what should be a simple fix.
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