1 Message
Green Cable Box
I was told by a xfinity worker that the cables in the green box in front of my house(driveway) is no longer used and that I can just fill it in with concrete. How can I get confirmation that I can proceed with that?
Note, the cable box is damaged and poses a safety hazard. So if Xfinity doesn't want to allow me to fill it in, you will need to come out and replace the box.
Thanks!
XfinityJorge
Official Employee
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1.2K Messages
2 months ago
Greetings @user_dsix0i thank you so much for using our Forums to contact our Xfinity Support Team. We see that you have some concerns about the box in front of your home, and we are happy to provide you with the confirmation you are looking for. To get started can you send us a DM with your complete name and service address?Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityMartyR
Official Employee
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960 Messages
11 days ago
Thanks for reaching out @user_dsix0i! I'm glad we could help you get this resolved by working with our local teams. Take care!
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