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Downed Cable Line - case opened and immediately closed?
I reported a downed cable line at my house, and a case was opened (case #ECM0007416902). I received a text 2 minutes later saying the case was closed and no further action is required. That's the only communication I've received about this. How can I confirm if someone is going to come fix the downed cable line?
XfinityGabriel
Official Employee
•
1.4K Messages
10 days ago
This type of job can take up to 14 business days since the order was created due to permits. Cable lines may be underground or above ground and normally follow the same path as the utility service lines to your home. In some communities, we are required to apply for and receive a permit before we can replace the underground cable line. Permit approvals can take between 5 and 30 days. You can also check up on our progress by visiting this link and clicking on the banner message at the top of the page for more details. In addition, are you familiar with the XFINITY app? If so, have you checked on the app for an update?
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