4 Messages
charging mobile device payment
A few months ago, I chatted with Xfinity agent about my internet bill because it was high. The agent suggested if I changed home phone to Xfinity mobile, my bill could be lower. I accepted his offer, but the agent offered another Xfinity mobile saying that I could get two mobile phone with free and the monthly fee is the same like one. I didn't need two mobiles, but the agent recommended that emergency mobile was necessary and I would not pay no cost for this extra mobile device. I accepted his offer, but after I received two mobile devices from Xfinity, Xfinity charged one device payment every month. I called for this issue too many time and Xfinity agent promised he would fix and would not charge for this device payment again. But next month, this situation happened again. I complained for this issue again and again, and finally Xfinity agent said that one device could be free, but other could not be free because the phone number was not transferred from other provider. It was so embarrassing because after passing a few months, Xfinity agent said differently with the first offer. Actually, I didn't want two mobiles if I had to pay this device payment. So, I wanted to return one device and the agent said that I could return nearby Xfinity store. But Xfinity store refused to receive this device because it already passed return period, and I called Xfinity customer again and the agent transferred to expert mobile agent and she gave me Xfinity warehouse address recommending direct return from FedEx. I returned this device last month, but I found that Xfinity charged this device payment again.
I am Xfinity customer for long maybe 10 years, but this time I was so disappointed with this problem. I returned this device, and I want Xfinity to refund the amount charging this mobile device.
how can I attach this FedEx receipt for returning Xfinity mobile?
XfinityWilliam
Official Employee
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734 Messages
2 months ago
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