1 Message
I can not connect customer service
I closed my account, left the US at the end of April and was waiting for the refund. However, I was charged for another month instead of getting the refund.
I have tried to contact the customer service tens of times but can not connect.
Can anyone contact me via email as I am overseas.
XfinityJustinC
Official Employee
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671 Messages
10 days ago
Hello, user_bndggi thank you for taking time out of your day to create a post. You have contacted the right place for assistance to get the account closed out, and ensure the billing is corrected with you receiving another bill. I can help get this resolved for you today.
Since I will need to gather some information to locate your account, and we don't want that in our public conversation. When you have time, please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.
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