Frequent Visitor
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18 Messages
Bills increasing 2024
Just got my monthly statement from Xfinity and thank you, bills are going up next year for both cable, Internet, certain bundles, and also the regional broadcasting fee and sports fee. No wonder people are dropping Xfinity left and right. I will be doing the same in November when my contract is up.
XfinityPeterH
Official Employee
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1.2K Messages
5 months ago
@Ktl5005 We appreciate your feedback and please feel free to let us know if you want to look at new offers. Our department is always happy to help.
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user_d5ol9d
1 Message
5 months ago
I have internet with 2 cell phones, tv streaming and connection for a land line. I believe am paying too much now and any increase will cause me to seek another supplier.
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discocoaster
New Poster
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2 Messages
5 months ago
I called get cut off, impossible to get an agent on the phone. They tell you to use their chat app. Then it says no agent is available call. Call you don’t get anyone. No wonder Comcast is rated worse than the IRS for customer service! Again my bill is going up and I want an exact breakdown on the increases since I have a contract. So fees went up $10.00 because that’s my increase?
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user_b08899
Visitor
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4 Messages
5 months ago
I just notified with my Xfinity bill, today that my monthly bill is being increased by $8.00 starting in January - 2024. I have a contract pricing that I agreed to about 2 yrs. ago. I don't feel that any increase should occur during a contractual agreement:( This isn't fair to do to any customer!
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user_e47e66
1 Message
4 months ago
Like the sparrows to Capistrano, it's January and here we go yet again, another arbitrary increase to my monthly Xfinity bill for just internet connectivity. My bill has steadily been going up year after year with no added features, dramatic improvement or benefits in services (I use that term loosely as there are little to no "services"), to the point I am now paying double from when I became a "Crime Boss" customer, ahh, sorry Comcast Customer. With so few options around they are like a cartel. It's disgusting and they should be ashamed of themselves, but you have to have a conscience for that. I'm in the IT world so I get it, there's maintenance, upgrades and assorted other issues just to run the business and it's no longer 2004. But this is ridiculous. How about setting up some basic package prices, build in the cost improvements and "set it and forget it", instead of constantly offering all of these wild incentive package to lure more victims? I don't need sports channels or any other entertainment, just plain old out of the box (reliable) internet access.
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user_i5eqvt
1 Message
4 months ago
I was also curious why my bill increased but have been unable to find a satisfactory answer. I’ve checked and the only support I’ve had is the chatbot promising that yea my bill do go up this year even though it was set at a contracted rate. I currently own my own router and already pay extra for unlimited data usage. Somehow despite the fact I have never used nor could use the now more expensive sports or tv packages that apparently are the reason for the increase in price. Its funny the bill states that I was contacted about this price change as I never received an email or any physical mail detailing this. This seems like a violation of trust and I want to resolve this as switching would be a hassle but seems like the only way I can actually get customer service for the service I pay for.
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user_gvd8ck
1 Message
3 months ago
I cut the cable TV today. The problem with Comcast and there so called contract pricing is ridculous. Most areas of the country have little to no choice in their high speed internet providers, our area is no different. Comcast could do themselves a world of goo if they could stabalize their price structure. All they seem to do is pass along any kind of increase to their customers. I signed a contract for $120 a month for internet and TV. After two years I was up to $172, over a 40% increase for the same services. I know my wife may have added some things from time to time but even when nothing was changed the price just kept increasing. What really go to me was the fact that thirty miles away TDS has installed fiber optic cable. The people I know that have this have a locked in rate with 600 MB up and down at $49 a month for life. So I pay 40% more for a lesser service. Why?
Being part of local government I will push for more competition within our area. [Edited: "Inflammatory"]. Overtime something has to give here. It gets riduculous when your internet and TV bill is higher then all your other untilities combined.
[Edited: "Political"/"Inflammatory"]
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Earl4
New Poster
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3 Messages
3 months ago
Same issue. Just need a breakdown of why my bill increased 8.00. For some reason they do't want you to see the breakdown. They just take you in circles trying to get this info.
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user_n7mjve
1 Message
3 months ago
Just like numerous others here my rates were increased with no warning or explanation. Worse yet, they lied to my face about the rates being "frozen" the same as my previous plan. I repeatedly asked them to confirm there would be zero rate increase, same as my previous plan, and they stated "yes" each time. I wonder if there are enough people on here to [Edited: "Solicitation"] ...?
[Edited: "Solicitation"]
(edited)
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Mdodum1713
1 Message
3 months ago
Just received my monthly statement and a $30 increase is pretty significant. I will also be looking for a new provider. This is unfortunate and very disappointing. I never even received a notification about the increase.
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user_luhc6f
2 Messages
2 months ago
My Internet bill increased 20% in January. And that's after a 7% increase last year. And I wasn't even on a promotional plan.
That's ONLY internet!
Outrageous...
And the only other competitor in my area is AT&T and they're lame.
Unhappy customer.
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user_8ene1h
1 Message
2 months ago
Same issue here.... went from $70 to $96 overnite for same old internet service.
No explanation....just the money grab.
The AT&T guy s practically bringing me donuts to get me to sign on.....it's prolly time for that.
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user_ac6ca8
Visitor
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15 Messages
2 months ago
When I logged in to pay my bill on time the bill was $25.00 more than usual. I immediately reached out to Xfinity Customer Service and told them to correct. I told them I was not paying an incorrect amount nor would I pay a late fee for not paying an incorrect amount. They didn't respond to issue and I've contacted them every day for the last two weeks. And now I'm charged a late fee for not paying the incorrect amount. I reported to Tom Karinshak and Leadership and they haven't resolved.
There was a data breach and my info was exposed and scammers started reaching out to me saying the were Xfinity. I reported to Xfinity and they said it wasn't them. Predatory technology and inept service with the Internet Team. My phone bill has been consistent for 5 years.
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staceylipps
New Poster
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2 Messages
2 months ago
My bill has been significantly higher than each month since December 2023, and keeps going up. I will also be looking at options to cancel Xfinity.
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user_3yodpq
1 Message
11 days ago
My bill went up every year. This is too crazy. I am not sure if I can afford Xfinity anymore.
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