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XG1v4 TV Box

The Arris XG1v4 is an HD DVR device that supports HDR10, 4K, and Bluetooth 4.2 capability. (Note: HDR10 4K and Bluetooth will not be supported until later in 2017.) It will be available via professional installation only for new X1 customers, and regions can expect to continue using a mix of XG1s for new X1 installations. It works with the XR2, XR5, and XR11 remotes. This device is currently limited in availability.



Frequently Asked Questions:


How does Bluetooth on the XG1v4 work?

  • XG1v4 devices are equipped with Bluetooth antennas, which allow you to connect a Bluetooth device to stream audio. This feature is currently in Comcast Labs.


What Bluetooth devices are eligible?

  • Currently, only Bluetooth speakers and headphones can be paired with your TV Box.


How many Bluetooth devices can be stored on the XG1v4?

  • You can pair one Bluetooth device; however, your Bluetooth device can be paired to other equipment. For example, the XG1v4 will pair to a speaker, that’s also connected to a laptop. But, if you’ve already paired one device to the XG1v4, you cannot pair another.


Why isn’t a clock included on the XG1v4?

  • The XG1v4 is the next generation video gateway. It features an updated industrial design that aligns with new X1 devices, like the Xi5, as well as future X1 devices.


Do I have to have a 4K TV to receive a XG1v4?

  • Regions can expect to continue using a mix of XG1s for deployment.


Will I receive 4K content if I have a XG1v4?

  • 4K content will not be available at launch. Expected availability of 4K content is later in 2017 through Netflix, and it will require Netflix on X1 (Premium Plan), a XG1v4 and a 4K TV. Later phases of 4K will include select XFINITY On Demand, Live TV and DVR content. 


What will devices be named once connected?

  • Device names and device types vary by manufacturer. For example, Bose Comfort 35 headset will appear as "Bose QuietComfort 35".


Can I request a XG1v4?

  • Initially, XG1v4 devices will only be available to new X1 customers, installed on a professional installation basis only.





  • Bluetooth, 4.2
  • Supports HDR10, 4K (Note: HDR10 and 4K will not be supported until later in 2017.)
  • Input/Output: HMDI Out, Ethernet
  • No component, No composite
  • No power/front panel button
  • No clock
  • Six Tuners/DVR: 500 GB Hard Drive
  • Supports XR2, XR5, XR11 remotes



Device Specifications:


Manufacturer: Arris

Model Number: AX014ANM; AX014ANC

Device Type: Digital Video Recorder

Device Dimensions: 10.63 in W x 6.34 in D x 1.18 in H





Join the discussion here:  http://forums.xfinity.com/t5/X1/XG1v4-TV-Box/td-p/2907630


Version history
Revision #:
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Last update:
‎08-10-2017 10:53 AM
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