​Answer​

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1. ​With a computer, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool at ​​http://10.0.0.1​​. If you’ve already changed your Admin Tool ID and password, log in with your information.​
   
   ​Pro tip: ​​This username and password aren’t the same as your WiFi name and password.​ Also, you will need to enable the Admin Tool from the Xfinty app. This can be found here.
   
   ​If you haven’t changed the username and password, log in with: ​
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   • ​Username: ​​admin​
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   • ​Password: ​​password​ (case sensitive)
     
     ​If you changed your ID or password but don't remember it, you can do a​​ factory reset (See Factory Reset Note below)​​.​
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2. ​Then, click ​​LOGIN​​.​
   
   ​Note: ​​Your screen might not look exactly like this - it depends on which gateway you have. But the steps are the same.​
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​Factory Reset Note:​​  A factory reset restores your Gateway to its original default settings, including your WiFi name and password. A factory reset requires using a small object, such as a paper clip or pin, to hold in the ​​Reset button on the back of the Gateway for 30 seconds until all the LED lights power off. If prompted, you’ll be required to create a custom WiFi name and password and reconnect devices to your home network using this information.​