False Alarm Prevention Tips REMEMBER: Arm AWAY activates the motion detector. Keep areas around motion detectors clear. Keep large pets, fans, heaters, plants, curtains and seasonal decorations away from Motion Detectors. Change batteries in Sensors and Detectors as soon as you get a low battery alert. SAVE THIS NUMBER AS “ALARM COMPANY” IN YOUR CONTACTS 1-800-633-2677 It's important to save the Central Monitoring Station's phone number to each of the phones that are listed on your account to help you quickly identify and answer any Monitoring Station calls.
Please keep in mind that this number should not be dialed for support with your security system.
If you need technical assistance, please call 1-800-COMCAST. Manage Call to Verify Contacts The call to verify contacts will be called in an alarm event. It is important to know that Central Station is calling (save Alarm Company as a contact). It also important for each family member all CTV contacts know the Central Station Passcode. http://customer.xfinity.com/help-and-support/home-security/manage-emergency-dispatch-contacts/ Setting your Central Station Passcode In the event of an alarm, expect a call from the Central Monitoring Station. Provide your passcode so they know it's a false alarm. Choose a passcode that's easy for you to remember, and easy for the Central Monitoring Station to understand. Also, make sure everyone in your family knows the passcode. http://customer.xfinity.com/help-and-support/home-security/secure-setting-passcode/