Xfinity Community Forum

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being ghosted by tech service

I finally got someone who was supposed to be Tech service. I explained the problem and XfinityVianney quit talking and went away. I have been a customer since long before Xfinity was even xfinity, back when it was comcast. I'm really considering canceling and going with Starlink. Right now you're on

U

got one reply, telling me you would send a pin, and verifying how I would like to receive it. I answered, and no response. Unsatisfactory.

U

being ghosted by tech service

I finally got someone who was supposed to be Tech service. I explained the problem and XfinityVianney quit talking and went away. I have been a customer since long before Xfinity was even xfinity, back when it was comcast. I'm really considering canceling and going with Starlink. Right now you're on

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being ghosted by tech service

I finally got someone who was supposed to be Tech service. I explained the problem and XfinityVianney quit talking and went away. I have been a customer since long before Xfinity was even xfinity, back when it was comcast. I'm really considering canceling and going with Starlink. Right now you're on

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0

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Customer Service and Live agent are a joke

This company is a joke, I have been a loyal 3.5 year customer and I can't believe how hard it is to get an appointment made to have my internet looked at . How dare Xfinity cancel my appointment without any heads-up? They just assumed the Wi-Fi is up and running and so that gives them the authority

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Customer Service and Live agent are a joke

This company is a joke, I have been a loyal 3.5 year customer and I can't believe how hard it is to get an appointment made to have my internet looked at . How dare Xfinity cancel my appointment without any heads-up? They just assumed the Wi-Fi is up and running and so that gives them the authority

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@XfinityJeniece there is no New message Icon, there is no paper and pencil icon, there is no seeming way to follow these instructions and I need help NOW or I'm going to cancel this [Edit: Inappropriate Language] service and go to skynet.