Xfinity Community Forum

Continuing issues with legitimate emails being sent to SPAM folder

After 3 unsuccessful calls to Comcast Technical support, hoping somebody will offer a solution here: Background: I have one Comcast email set up on my account. I access my email sent to this address in multiple ways: 1. In the web interface on xfinity.com 2. On my iMac using the native MacOS mail cl

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Checked again this morning and all is normal. Will update in a few days again. Hopefully we can close this out.

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Continuing issues with legitimate emails being sent to SPAM folder

After 3 unsuccessful calls to Comcast Technical support, hoping somebody will offer a solution here: Background: I have one Comcast email set up on my account. I access my email sent to this address in multiple ways: 1. In the web interface on xfinity.com 2. On my iMac using the native MacOS mail cl

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@XfinityGabrielS, I ensured that the Samsung device no longer has access to Xfinity email. One more variable out of the mix.

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Continuing issues with legitimate emails being sent to SPAM folder

After 3 unsuccessful calls to Comcast Technical support, hoping somebody will offer a solution here: Background: I have one Comcast email set up on my account. I access my email sent to this address in multiple ways: 1. In the web interface on xfinity.com 2. On my iMac using the native MacOS mail cl

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So I just conducted another test. In the webmail client I marked all 31 messages in my SPAM folder as NOT SPAM. They were sent to the Inbox. Then I waited 10 minutes. I refreshed the Inbox, and guess what? Those same 31 messages were moved BACK TO TH

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Continuing issues with legitimate emails being sent to SPAM folder

After 3 unsuccessful calls to Comcast Technical support, hoping somebody will offer a solution here: Background: I have one Comcast email set up on my account. I access my email sent to this address in multiple ways: 1. In the web interface on xfinity.com 2. On my iMac using the native MacOS mail cl

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Well, unfortunately this issue is not closed! After about 24 hours, it has returned. Last night between 8:00 and 9:00 PM, 31 messages that were in my inbox for days got moved to the SPAM folder. This includes every message I receive from XFinity!

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Continuing issues with legitimate emails being sent to SPAM folder

After 3 unsuccessful calls to Comcast Technical support, hoping somebody will offer a solution here: Background: I have one Comcast email set up on my account. I access my email sent to this address in multiple ways: 1. In the web interface on xfinity.com 2. On my iMac using the native MacOS mail cl

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I am considering this issue closed. Although I do not know what actually fixed it. Whoever did fix the issue, I hope they documented it in the ticket number I posted above in this thread.

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Continuing issues with legitimate emails being sent to SPAM folder

After 3 unsuccessful calls to Comcast Technical support, hoping somebody will offer a solution here: Background: I have one Comcast email set up on my account. I access my email sent to this address in multiple ways: 1. In the web interface on xfinity.com 2. On my iMac using the native MacOS mail cl

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@XfinityGabrielS , look at my update above. This has been resolved. I do share the mailbox with my wife. She has moved off of the Samsung onto an iphone. But that is not what changed it or fixed the issue.

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Continuing issues with legitimate emails being sent to SPAM folder

After 3 unsuccessful calls to Comcast Technical support, hoping somebody will offer a solution here: Background: I have one Comcast email set up on my account. I access my email sent to this address in multiple ways: 1. In the web interface on xfinity.com 2. On my iMac using the native MacOS mail cl

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@XfinityDevinC, My ticket number is: IH 191166248. I went onto the Xfinity Direct Message channel and started to work with somebody, provided all the details, and while I was waiting for a response during our interaction, something was changed that a

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Continuing issues with legitimate emails being sent to SPAM folder

After 3 unsuccessful calls to Comcast Technical support, hoping somebody will offer a solution here: Background: I have one Comcast email set up on my account. I access my email sent to this address in multiple ways: 1. In the web interface on xfinity.com 2. On my iMac using the native MacOS mail cl

2.5K

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Continuing issues with legitimate emails being sent to SPAM folder

After 3 unsuccessful calls to Comcast Technical support, hoping somebody will offer a solution here: Background: I have one Comcast email set up on my account. I access my email sent to this address in multiple ways: 1. In the web interface on xfinity.com 2. On my iMac using the native MacOS mail cl

2.5K

8