Thank you for taking the time to post in the Xfinity Forum. We greatly appreciate your continued time, patience, and support. Know that I am here to help. WKG is correct, the international service needs to be enabled on both ends, on your device, and in the features on your account.
When you get the opportunity send me s private message. You can do so by clicking on my name ComcastChrisL, which will direct you to my profile page. From there you will see a blue ‘send message’ button.
In your private message, please include your first and last name, the full service address, the mobile number, and the last 4 digits of the stored payment method on file. Upon authenticating the account, I’ll do the needed research.
Thanks again for brining this to our attention. Hope to hear from you soon!
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