Thank you for acknowledging my complaint. I’ve been with Comcast for way over 25 years and I’ve learned not to call them for help. It’s like the blind leading the blind. You can be on the phone for hours, trying everything they throw at you, but in the end the call was useless, a waste of time. Needless to say, I usually just reboot everything (TV and DVR) and hope for the best. If that fails, I google the problem and look for an answer. My DVRs hold way more than 150 hours, so I lost complete seasons of programs that I had been saving. Now, I can’t even delete a program when I pull it up to watch. I have to fast forward through the whole thing, then delete it when the question in the pop up box ask if I want to delete. Incredible! Wish they would all get their ducks in order. Good luck to all of us.
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I had the same thing happen. I was at about 60% and dvr’s we’re not working correctly. Had to restart both. The next day most save programs were gone and I was down to 2%!!! Do you know how many hours of programs were just gone??? Unbelievable!!! Some thing needs to be done so this will not happen, or customers should be substantially compensated.
In addition, now I have no delete as a choice when I start a recorded program! I have to go through the whole program and wait for it to finish on its own, then the box with delete and no delete comes on the screen. What’s up with that?
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