About eastmoreland

All those Discovery channels still run commercials, don't they?  If people stop watching those channels, they won't be able to sell those commercials, or won't be able to charge so much for them.  So stop watching those channels.  Hit them in the pocket book. ... View more

I can totally understand the righteous anger, because if what you all are saying about first-run episodes of certain shows (not all!) is true, the Discover people seem like slimebags of the first degree.  And I can somewhat understand voicing your anger here at Xfinity, because that's who you are paying to watch these channels.  And if you threaten to cancel Xfinity because of this, perhaps Xfinity can put pressure on Discover to change their policy.  Money talks, and that's where your money is going, at least initially.  But you should also express your anger directly to Discover as well.  Those are the real slimebags, and they deserve to hear about your displeasure directly.  They need to know how what they did now makes you feel.  Maybe they're not really evil, just idiots who don't have a clue.  But if they're not hearing from you directly, they probably don't know that people are upset at them. ... View more

So, are the new shows airing on Discovery+ going to be shown ONLY on Discovery+, or just FIRST on that platform.  Again, I only care about Battlebots.  And I think I heard that although BB:Bounty Hunter will be shown on Plus, it will later be broadcast on Discovery channel.    Maybe other shows are like that too???  I don't really know, just positing. ... View more

@Sixohthree_jd As much as I despise Comcast for some of their pricing and bundling tactics, your complaints don't have anything to do with them.  The Discovery Network decides which shows appear or don't appear on their networks.  Comcast has some sort of financial arrangement that allows them to air the networks on their cable service, but they don't have a say in which shows appear or don't appear on the networks themselves.   If you're upset about the contents of channel, take it up with the owner, not the cable provider.  If CBS drops your favorite show, do you complain to Comcast about it?  NBC, yes, since both it and Comcast are owned by the same company, but not CBS, and not Discovery. ... View more

@budgie491 I don't watch any other show on Discovery other than Battlebots.  So I don't know what they do with the other shows.  But I have watched EVERY episode of Battlebots that was ever aired on any network, including the old stuff from the '90s on Comedy Central.  What they are showing now is the new season that was supposed to have taken place last spring, but was delayed until late last year because of COVID and is now airing for the first time.   But once again, this has nothing to do with Xfinity and everything to do with Discovery.  So complain to them!  If that's really what they're doing with their other programming, then they are indeed slime-buckets, and stupid ones at that.  If they stop airing new material on their cable channels, people will stop watching, and sponsors will stop purchasing commercials.  That doesn't make sense to me. ... View more

@budgie491 Once again, they haven't stripped their networks of ALL new shows.  The only show I care about in their entire catalog is Batllebots, and they broadcast a new episode on Discovery on Thursday and they are scheduled to broadcast the rest of the new season there too. ... View more

@tracietv2 I think you make some very good points.  Theoretically, signing up for a cable bundle is less expensive than picking and choosing all the individual services you want to see.  Plus, it's more convenient to get all your services in one place instead of having to navigate among firesticks and sling boxes etc, etc.  But with more and more channels offering their services as apps, it's a lot easier to compare the actual price of what you want with the price of the bundle.  And with apps now having unique content, enticing to consider.   Xfinity has tried to play the convenience angle, making apps such as Netflix, Prime, etc. available through their boxes.  It's easier to just keep what you've got and watch the apps through your cable box.  But it might come back to bite them.  At some point, I'll seriously think about cutting back my cable service to just the local channel package, and watch everything else I want through apps I sign up for,  and still watch them through the cable box.  Maybe not as cheap as cutting the cable completely, but more convenient. ... View more

And, I'm not sure whether Discovery is like other channels, but during the holidays, there are a lot of reruns.   Plus, Discovery's programming has nothing to do with Comcast.  If you're mad at somebody for putting all the new programs on Discovery +, take it up with Discovery. ... View more

Troll? ... View more

If so, that would be Discovery's doing, not Comcast's.  So complaining here about it won't do much good. ... View more

Discovery+ went live yesterday.  Did your cable lineup change?  Did you lose any channels?  If not, keep monitoring your channel list and see if anything changes in the future.  If it does, then you have reason to start complaining loudly.  Otherwise, take a deep breath and keep watching your shows. ... View more

Excuse me, but what happened to the posts that were here?  When I click on the link you just posted, I get an Access Denied message.  So maybe Comcast is removing Discovery channels from their service????? ... View more

Good to know.  Thank you. ... View more

If it's true that channels are being removed from the cable lineup, I assume my cable bill will go down as well.   HaHaHaHaHa. ... View more

Andy,  in response to your question of whether I like CBS less because they charge for CBS All Access, the answer is a BIG YES, I do like them less.  They are capable of producing great programming like The Good Fight and Star Trek Discovery (unlike most of the drek they show OTA)  but they place it behind an additional pay wall.  I like them a lot, lot less because of it. ... View more

In my view, it's six of one and half a dozen of the other.   HBO is an extra charge to my cable bill.  If HBO Max cost me extra again, I could just cancel HBO from my cable and sign up for HBO Max.  So HBO says, what the heck, have them both.   Discovery and CBS know that I can't cancel them individually from my cable bill, so they feel OK about squeezing me more for their extra service.   HBO squeezed me upfront.  CBS and Discovery want to squeeze me later. ... View more

I did remember that.  In fact, I pointed it out.  I'm just saying that I DO pay for Discovery as part of my cable bill, and I'd hoped that, like HBO, they would make the plus version available to us.  They don't have to.  I don't think HBO has to give us subscribers HBO Max either.  But it makes me like HBO a lot more because they do give it to us.  It makes me like Discovery less because they don't. ... View more

I think what a lot of us were hoping is that because we already pay for the Discovery channels in our cable bill, just like many of us pay for HBO in our cable bills, we'd have access to Discovery+ for no additional charge, as it works for HBO Max.   (You can argue semantics all you like, but even if Discovery is on basic cable, part of the basic cable bill goes to pay for Discovery).   I don't see much I want to see on Discovery+, but I would like to watch Battlebots: Bounty Hunter.  It would be nice to have access to that. ... View more

Here's the forum they told me to use to communicate to the Comcast VP:   support.xfinity.com/svp-contact-form ... View more

Well,  a manager finally called me back, said basically that he couldn't do anything for me, but suggested I post my concerns in a forum that one of Comcast's VPs has set up to get direct feedback from customers.  So I did,  posting essentially a copy of what I posted above.  Here's the reply I got today.   Thank you for reaching out to the Office of Tom Karinshak. My name is Luke. We are truly grateful for the time you have taken to type out this email. We also appreciate your engagement as we value the opinions of our customers.   From what I understand, you are unable to use the Xfinity Stream App since your iOS version is 10.3.3 and you are unable to update your iOS version to 12. As a consumer myself, I can truly understand wanting to ensure my apps work with my devices. Please accept my most sincere apology for any inconvenience and distress you may have endured.       Please realize, as technology evolves, so does the applications and coding that is within its hardware. This is why we state the application is compatible with iOS versions 12 and up. I have submitted your concerns to our developers for further review.   I appreciate you contacting our office and truly thank you for your feedback. If you have additional questions or comments, I would be happy to address them as well. We truly strive to provide you with an exceptional customer experience in every interaction. Thank you for being a valued Comcast customer.   So, in summary, they can't form a coherent sentence about why they're doing what they're doing, but they're sticking to their story and tough luck.  And, oh, by the way, we value you. ... View more

I had an EXTREMELY frustrating exchange with customer support today.  I received a call FROM Comcast saying they were getting back to me about my escalated call.  It was an automated message, and when I responded that I was me, they said they'd connect me to the appropriate person.  Then I was put into the phone queue where I waited for several minutes.    When a person answered, he was an ordinary agent, not part of the escalation team, had no idea who I was, and didn't even work in the appropriate department.  Anger on my part ensued, and he said he'd transfer me to the appropriate escalation team person.  Or rather, the phone queue for that team.    When several minutes passed and someone answered, he didn't have a clue who I was and was not at all familiar with my problem.  (Remember, they called me.)  So I spent several minutes rehashing the whole problem, even though he should have had a transcript of my earlier tech support chat.  Finally, he realized he couldn't do anything about this and it needed to go to the app development team.   But, at Comcast, you can't just talk to these people.  No, not even he could.  He had to go into some sort of chat mode with them and wait for them to get back.  This took at least 10 minutes while I was on hold.  Then he came and said the development team said they only supported IOS 12 and above.   I asked why Stream had worked flawlessly two days before (Sunday), but stopped working on Monday.  And when did they inform users that they were going to stop supporting earlier versions that seemed to work just fine?  Of course, the escalation agent, not being on the development team, had no answer for that, but promised to communicate again with that team and would get back to me if anything happened.  i.e. "would you please go away, I can't help you."   After expressing my disgust with technical support, the development team, and Comcast in general, I demanded to speak to a supervisor (I had escalated myself into total A-hole mode, on purpose, just to see what would happen).  As you might expect, there were no supervisors available.   To top it off, at the beginning of the call, I was asked if I wanted to participate in a survey after my call, in which they would call me back.  I said yes, and was ready to express my displeasure again when that call came.  But, guess what, it never did.   Bottom line, I have no idea if Comcast will correct this problem for those of us with older iPads.  If I hear more, I will post more.  But for me, this was one of the worst examples of terrible customer support that I have ever witnessed, and I've been witnessing support, good and bad, for almost 40 years.  I know I lapsed into anger, but THEY CALLED ME to update me on my escalation ticket and instead wasted about an hour of my time. ... View more

In part of the debugging process when I contacted tech support, I was asked to delete and reinstall the app.  When I did that, the app store gave the message that the newest app wasn't compatible with my system and gave me the option to dowload the newest compatible version.  That version loaded just fine, but wouldn't stream anything.  I guess that's what "compatible" means now. ... View more

My post seems to have been deleted.  At least, I can't see it anywhere.   I too have the same problem, with an iPad running IOS 10.3.3 (that's the latest version that will run on it).  Stream worked fine on it two days ago, and then yesterday it stopped working, giving me the same "you need to upgrade your app" (or whatever) message that others here are reporting.   I've contacted tech support and they are escalating my problem to the next higher level.  But this is very frustrating and seemingly unnecessary.  Stream was running just fine on my iPad.  No need to cut me off.  I've been a Comcast customer for more than 20 years, and this may be the issue that drives me away. ... View more

So sorry about your issues.  Mine seem to have been solved about three weeks ago.  Comcast promised to get back to me about them, and never did.  But for three weeks now, Red Zone has been perfect, with no audio or video dropouts.   If your problem keeps happening, keep contacting Comcast, and ask to escalate the issue if you don't get an appropriate response.  There are some good people working there, if you can get to them. ... View more

I have been pushing to get a solution to this, and several days ago got a callback from a very nice support person who assured me they were working on the problem and would get a callback in a couple of days.  They didn't do that.  However, when I checked the Stream app yesterday on my iPad, everything was working fine (no buffering)!  So, something did get fixed, at least here in the Portland, OR area.   I didn't have to reinstall the app or download any new app.  As of yesterday, things just started working correctly again.  So you might try again and see if things are working for you too. ... View more