They won't offer a credit because the product you are paying for, access to the game you want to see, is covered by the regular, mostly standard definition service. This all-HD IP streaming version is, as the name indicates, a Beta test version. It's not what Comcast promised to give you for your money, the regular SD game set each day, with two featured HD channels, is what they sell. If you want an HD feed and your own broadcast team on the road for the rest of the season, you can always use MLB"s At-Bat app or pages on its website. That is both the legal, and correct, response to demands for credits.
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I'd really like to know who is having crazed drug parties in the control rooms where the feeds are assigned to specific channels. I just turned on the MLB Extra Innings Beta Package Cubs channel to see my Chicago Cubs' broadcast team call the game between them and the Giants. Sure it's the HD1 game in the regular Extra Innings channels, but that's the particularly obnoxious Giants broadcast team. I want to see my Cubs broadcast team.
So, I go to the Extra Innings Beta listing, select the Cubs. What do I get? The end of the Orioles-New York game, followed by the entire post-game show on the Orioles sports network. Heck, I don''t get my own freaking post-game show when it *does* show me the Cubs game. And it *really* galls me, having someone think that the hated, cheating, cheated-the-rest-of-the-league-by-league-office-edict-for-40-years-Yankees should get put onto MY CUBS' dedicated channel. The Yankees are the one team I would like to see watch a nuclear explosion from a few feet away.
So, what gives? Why the heck can't you people get your act together to the extent that when I select something that says CUBS in big letters on it, that I actually get what I selected from the menu, and not have something I would rather lick warm vomit than watch being shoved at me?
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I've been using the new Beta test version of the MLB Extra Innings package, and it's worked for me very well, overall. I have seen a few of the IP glitches you mention, but overall it's been pretty glitch-free. And on the game I watched last night, for example, I saw the same glitching on the SD version of the game as I was seeing on the HD version through the beta. So, sometimes the glitching is in the originating feed, not in the IP transport.
I DO have a couple of issues, though (one minor, and one, for me, major):
1. The sound is usually significantly quieter on the new beta versions of the games. Not a big deal, but when you tune back to a regular linear channel, the sound can be a lot louder than you're expecting.
2. The HD feeds for these games are obviously being streamed via IP (i.e., over the internet). I've seen the feed buffer for up to a minute, maybe longer. I know it's buffering and not just freezing, because when it comes back, it just starts up where it left off, it doesn't jump to the present time. Which is the biggest issue --the games, as presented through the beta test, are delayed anywhere from 40 seconds to up to three full minutes behind the feeds coming through the regular version of the Extra Innings package, or even from other feeds, like the same game running as a featured game on the MLB Network, for example. I've flipped back and forth between the various feeds, and the least delay I observed was about 40 seconds. And if you're lucky enough to get into it with a minimum of delay form real-time, the first 2-minute buffering episode places you firmly minutes behind the real-time playing of the game.
Now, I enjoy following a game both on TV and through the MLB Gameday website, as I'm sure many people do. The website lets me look at stats (because broadcasters only show a guy's slash line before his first at-bat), see who is coming up next, what players are left in the bullpen or on the bench, as well as track the location and velocity of pitches throughout entire at-bats. And there is NOTHING more annoying than watching my game on TV, glancing over at the computer, and seeing the results of the at-bat I'm watching several minutes before that result plays out on my TV. Heck, sometimes I'm seeing the results of the NEXT at-bat, not the one that's currently playing out on my TV.
To be honest, I'd rather y'all get this time delay fixed first, before adding in the record/pause/rewind functions. I love the product, but as long as it presents the games in a delayed fashion like this, it's almost more enjoyable to watch the games real-time in SD than to watch them a few minutes delayed in HD.
Please, please, please fix this?
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