I've been a comcast customer for many years, and have never had reason I felt sufficient for a formal complaint. Now I do. Got a call from a salesperson who made an offer for upgraded service. I asked specifically if the new package included the Longhorn Network. Salesman asked his supervisor, came back and said yes, it is included. I looked it up today to confirm, and that was incorrect info. I'm in Texas, and would much prefer to have the LHN than the SEC network! I think my new package even includes, the PAC12! Makes no sense whatsoever. Am seriously considering switching to Uverse because of this, especially now that the CSN fiasco is apparently getting resolved, and I'll be able to watch all my teams with their service, which I can't with Xfinity.
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