I have lost ability to reply to ComcastMorgan directly after many days of ongoing dialogue. With attempt to send a reply, I have gotten the message:
Authentication Ticket Mismatched, failed authentication.
So here is my response to ComcastMorgan's latest direction:
We got some movement in the right direction!!
On the xfinity website, the l.menapace does show up now as an "unrestricted secondary" account when clicking the "Users" tab (it is the only secondary account that is available, but by far it is the most important one). When I ask for "check your email" from the "Overview tab", I get the "xfinitiy Connect" logo page, then an empty email roster with a pop-up box stating: Error !! We're sorry. It looks like something went wrong. Please try again in a moment.
Sign-in to email via Microsoft Outlook is still not successful.
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