About srpawski2

Hi, srpawski2. We appreciate you posting here in the Community. Sorry to hear about the trouble with your remote! Glad to hear everything else with the equipment activation went well though. You have the right idea that the remote may be faulty. If you checked the battery placement in the remote and made sure there isn't any plastic piece or anything of that sort obstructing the way the batteries sit inside the remote, it does sound like the remote needs to be replaced. Remotes can be replaced for free at local service centers, otherwise we can ship them for a $15 shipping fee. Let me know if you would like our assistance with anything else. Thanks! ... View more

Hi @srpawski2, that's a great question! I'm not sure if the MyAccount App would automatically determine you'd need an XG2 box. I totally understand your concerns about going into a service center since the COVID cases seem to be on the rise again. If you haven't got the box you need, I'd be happy to help by requesting and shipping it for you.  To get started, please send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name "ComcastChe," then click send a message.  ... View more