Apologies for the issue and the experience that you described above.
As a courtesy, we have credited any data overage fees in full for the past 24 months, plus we have also credited back any other late fees and service fees charged over the past 24 months. That credit will appear on the next month's statement.
If there is something else that we can assist with, please reach out to me via PM (Private Message) to see how we might be able to assist.
You can click on my name (ComcastTeds) and go to the upper right link that says ”Send Me a Message”
Near the top/middle of each Forum page you will see a small envelope This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums. The envelope icon will have a number next to it if you have any new messages waiting. To open a PM to read it, double click on the envelope. If you click on the envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled.
Apologies again and thanks for your patience.
Here are details on our data usage plan: https://www.xfinity.com/support/articles/data-usage-exceed-usage
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Hello @srich2417, thanks for reaching out to us on our Forums page. We appreciate you being a Comcast customer with us. I am sorry to hear about the error you're running into when trying to add Unlimited Data to your account. We can definitely further look into this on our end and we would be more than happy to assist you with getting it added to your account as well.
Can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
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