Hello all! Good afternoon. We appreciate you bringing this to our attention! This is definitely one of those odd technical instances that we definitely want to look further into. Thanks for bearing with it, as it does sound frustrating. It's good to know and it helps to narrow things down knowing that your remote and functionality works well outside of the app. It may very well be an issue with the app itself that needs to be corrected. Even though the rest of the functionality on the system works, has anyone tried doing a manual rest on the equipment and/or a system refresh just to see if it made any difference whatsoever?
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