About MassapeaquaNY

ComcastTambrey · ‎09-09-2020

Hello, MassapeaquaNY. Welcome to the Xfinity Forums! I'm so sorry to hear this has been your experience and it is definitely not what we want for you. I can understand your frustration, especially with how important an internet connection is these days. I would love to look over your account and help get it sorted out quickly so we can get you back online. Please send me a private message with your first and last name, as well as your service address so I can assist. To send a private message, click my name "ComcastTambrey", then click "send a message".

ComcastTeds · ‎09-09-2020

@MassapeaquaNY Apologies for the issue and the experience you described above. Thank you for your service to our country. The conditions presented at the beginning of this thread (from April) are no longer valid in September. As per your other thread in the forums, it looks like you have multiple accounts with us. I've asked a team member to review and work with you to make this right in that thread. I have applied a credit to your account as a courtesy. (the account associated to the e-mail that you used for this post) . Apologies again and thanks for your patience.

About MassapeaquaNY

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