Apologies for the issue and the experience you described above. Thank you for your service to our country.
The conditions presented at the beginning of this thread (from April) are no longer valid in September.
As per your other thread in the forums, it looks like you have multiple accounts with us.
I've asked a team member to review and work with you to make this right in that thread.
I have applied a credit to your account as a courtesy. (the account associated to the e-mail that you used for this post) .
Apologies again and thanks for your patience.
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