Which email software are you using? Winmail.exe - the version that shipped with Vista, works on any Windows PC. Do you have any unauthorized or suspicious browser extensions? No. Very careful with browsers and extensions - don't see how that could be a problem anyway, nobody is trying to access the Xfinity.connect website to get email via my PC, all remote access is blocked. Do you have old versions of Java running? Just checked, had one old version installed, updated to the latest JRE runtime environment and it deleted the out of date version. Again, not sure how that plays a role here. Are you still running Flash? Yes, have to, the SiriusXM web player requires it, and I keep it up to date. You mentioned Windows Defender...which operating system are you using? We recommend running Windows 10 to recieve the latest windows updates. Older operating systems such as Windows 7 are beyond any security patch lifecycles and are not supported by Microsoft security updates. I'm on Windows 10. Our systems are detecting multiple reasons to flag your account as compromised and getting recompromised. It is also worth checking out https://www.identitytheft.gov/ to go through the steps listed in their assistant given the severity of your case. I was a victim of ID theft in 2015 when a security clearance database stored at the Federal Government Office of Personnel Management was hacked (22M personnel files were stolen containing employee names, home addresses, SS #'s, plus other stuff) - I filed police reports, had my credit frozen, did everything I could to lock down my personal data. I don't believe my Comcast email address was contained in the database, my old government email would have been used if I needed to supply one to obtain the temporary 1-day security clearance I got in 1992. I haven't had ID issues for years except for my Amazon CC being stolen several times - my Amazon account is tied to the Comcast email account that is having this problem, but I don't know if stealing my CC # and full name would provide a hacker access to that Comcast email - I've never had a fraudulent transaction on the Amazon website itself.
... View more