Not a helpful Update: Still unable to view my own account details or pay online. I was on the phone with Comcast; spoke with 2 different people. When I was being transferred for a 3rd time, the call disconnected... The 1st guy, in Security department, was confused why it still had me listed as Prepaid even though I clearly have the Performance internet plan. He saw it on his own monitor. My name, address, SS# and cell all matched up and I verified my online username. The 2nd guy couldn't resolve it, so he was transferring me to a 3rd guy in tech, but, again, call disconnected... I can see the amount, due date and service type (performance/flex), including my equipment, but that's it. Error message still pops up as restricted due to me having a prepaid plan... WHICH I DO NOT HAVE! It expired this past Monday. Comcast even put it in red letters that it expired and asking me to pay to renew it again... I'm confused and frustrated!
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Earlier this week, I went from prepaid internet to performance internet. On my account page, I can see the amount, date due and status of equipment/service . My bill is ready to be viewed and pay online, however, when I click on it, a Restricted message pops up. It says prepaid users don't have access... then shows a link to manage my prepaid account, which obviously shows that it expired. It also gives me general prepaid info. I would like to access my actual performance/flex account online. Thank you~
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