About LordNeno

(they aren't, as we just launched V2.02.05 yesterday for the CM1200)   that cm1200 has absolutely nothing to do with me.   and like i stated before i have done all of the troubleshooting steps. ... View more

and why are you taking shots at them because they did not update their website yet. as long as you are pushing out the right firmware it really doesn't matter ... View more

i have cm1000? ... View more

My firmare is V7.01.01. This firmware does not exist with netgear so how do I have it?   NETGEAR provides your ISP with the latest firmware and your ISP updates your firmware. https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router   Firmware upgrades are pushed down by your ISP. https://www.netgear.com/support/product/CM1000.aspx#download   Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.   I am getting about the some speeds from both devices. One of your reps guaranteed me that if I pay $14 that I would have the proper speeds on the Xfi even if i am already paying for my 1g. She just has to switch my account form own to rent. She went over my account and seen that the last rep is giving me a $14 credit, however, she refused to add it to my account. Then i asked for my call to get escalated to her supervisor. When she came to the phone she started going over my account then put me on hold. While on hold i got on to your app and started chattingwith Rey. I requested that someone call me because i have been on hold for 45 min. He then told me someone will be call me in 30 mins. 45 min later the call from the supervisor was disconneced and Rey was unresponsive. And I am sorry but amazons reviews has nothing to do with this. One of your Techs came to my house Aug 11 and stated that there are no issues on this side. A full report should be in my account. I was attempting to add screenshots, however, I could not figure it out. But to be honest the best way is to have your company take remote access.   The customer service that I have received via phone, email and chat has been very appalling. but the only thing I want is for my internet to work. ... View more

 thanks however I've already figured that out. calling the general number it's an issue that I'm having.  I've been going on a nowhere battle since August 8th.  I'm having firmware issues for my Netgear cm1000.  Comcast State it's Netgear fault Netgear States is Comcast fault. one of Comcast representative finally pushed one of their rented devices into my home.  I was told everything was going to be free for first month while they attempt to resolve the issue.  I get their device yesterday and it doesn't work and they steal are not upholding my free first month.  the representative told me the only thing I have to do is pay $14  and they will start pushing out the one gig of data that I'm supposed to be receiving.  but I've been paying for one gigs of data since last year.  so long story short. they're tampering with my personal modem so that they can get one of their rented devices in my home. then when I get there device they throttle my internet speed to try to price gouge more money out of me.  I don't need a customer service agent I need someone from management ... View more