Sorry, this is a WiFi connection. I'm unable to connect via ethernet because I don't have an ethernet port in my computer. The technicians did connect an ethernet to their devices but they did not seen an issue.
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I got Xfinity internet In July and every day since then my internet drops. Three technicians have come to my apartment and it’s always the same: They check the signal. They tell me the signal is very strong. They tell me the issue is with the modem. I replaced my modem twice. I updated my modem firmware. I removed the splitter (Coax going directly from wall to modem). I reset the box every day. I elevated the modem box. I contacted Netgear. Xfinity reprovisioned my modem router. The singal just keeps timing out. The issue typically happens between 11:00am-2:00pm, then 5:00pm-7:00pm then 9:00pm-12:00am. The modem just resets. When I go to routerlogin.net (Netgear), the column for uncorrectables are between 1000-3500 for all 16 channels. I live in an apartment building with 3 other tenants who seem to have similar issues but theirs don’t drop as often as mine. No one from Comcast seems to know what the issue is. A technician is scheduled to come tomorrow but the operator told me the same thing I’ve been hearing since July—“How old is your router?” “The signal is strong” “let me try resetting the signal on your modem”. So I don’t think it will help much once the tech comes for the 4th time.
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