I'm having the same issue. I called in and first the agent said it was because I don't subscribe to HBOMax. I told her I subscribed to HBO. She said it wasn't the same thing and that I had to pay an extra $15/mo to get HBOMax. I directed her to the XFinity website that stated customers who subscribe to HBO get HBOMax for free. She put me on hold and came back and said I was right. Then she said it was because I didn't have a cable box. I told her I wasn't trying to watch on a television, and even if I were, I didn't need a cable box to stream. She argued. I hung up. I'm done with Xfinity. Calling back during business hours tomorrow to cancel. Literally ANY OTHER service is better.
... View more