When I asked Comcast that night, I was told to use the HDMI1 port. I just tried the other one after reading your post. It worked. Thank you so much for the suggestion. Before I got the new HDMI cable, my friend tried it but the old cable wouldn't reach. I guess because I had pulled the TV out from the wall so we assumed we had the right port. The new cable is much longer. Thank you again. I spent four days trying to resolve this problem because it made no sense that plugging the cable back in would not fix it. I can now enjoy the weekend! I hope I don't have the original problem again.
... View more