@ArneH wrote: Thank you for your advise. I have yet to call in a technician. I wanted to observe the new modem over the weekend. 1. Here are my observations so far: no noticable disconnect yet. If it happened, it fixed itself before we noticed. 2. Despite the power being high on the last upstream channel, my next two observations it showed a decrease to 50dBmv and even last 49dBmv. 3. There are additional correctables and uncorrectables. I can't make any sense of this anymore. Some questions I have: 1. With the decrease in upstream dBmv it's in normal parameters now. Do you still think it's a line balancing issue? Still would be but to lesser extent. 2. Is it normal behavior for the dBmV to fluctuate like this? It should only fluctuate 3-4 dB. Any more is a problem. 3. Despite no noticed disconnects, the amount of correctables/incorrectables is worrying and an indication something is wrong and future disconnect troubles might arise again, correct? Yes. 4. Is the fifth upstream channel supposed to have that less width compared to the others? Yes. It's normal. Again I am kinda at a loss here. I know a tech will likely be needed. I am just hoping that I can steer him in the right direction, avoiding the process dragging on for months (which I know happens). 7-31 849am - 1 (status) 7-31 849am - 2 (event log) 7-31 1000pm - 1 (status) If this is beyond your skillset, then get a tech out ! Bear in mind that if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it to their line / network / maintenance dept. techs. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. to start at the home. Good luck with it !
... View more