For several months now my phone line has been reported to be a very poor connection. I can hear the caller, but they have a hard time hearing me and report the call as very garbled sounding. I have captured this on voice mails I've left on my cell phone. Also some inbound calls only ring my phone once or not at all and either go to voicemail or just ring continuously on the caller's end. I've reset the modem, replaced the phone and had technicians out to the house twice who've replaced the modem and checked all the connections and can't find the problem. They have acknowledged there is a problem but the individual techs do not know how to solve it. I've been told the problem has been elevated to a "supervisor" and to be patient, but it's been almost a month since the last tech visit and the problem persists. I’ve had no updates or communications from Xfinity Comcast and my phone line is still intermittent and very poor voice quality. Can someone please get me in touch with a LOCAL Xfinity Comcast service representative who can explain what is happening and when I can expect my phone line to be fixed?
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