I am trying to activate my internet plan. When I go to xfinity.com/activate and follow the instructions there I get the following message: Sorry, we can't find this device. Please give us a call at 1-800-xfinity. We'll add this device and activate your service as quickly as possible. When I call, the phone asks me if I'm trying to activate my internet, then goes through a completely automated process and ends by telling me to go to xfinity.com/activate. What do I do to actually get a person to add the modem and activate service?
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When I initially registered for service it sent me a confirmation code to my email and mobile phone. I used the one for my email, got a message saying my email was now a confirmed communication method, and got an email asking me to get started by creating my xfinity ID. I followed the instructions for that, which asked me to give either my phone number or ssn. I gave my phone number, entered the confirmation code, and got an account with a message that my phone number was now confirmed. I also had to create a password for the second time which I found odd but did anyway. In the account I noticed that it said I had no personal email associated. I thought this was very odd since I had confirmed the email, but entered it anyway. I was told the email was already associated with an xfinity account. At this point I logged out and relogged in using my personal email and the first password I made. This account had my personal email associated but I couldn't add the phone number because it was already associated with another xfinity account. Both accounts show up as users in the My Account portal (but I still don't have any linked accounts on either), and both have my name. Is there any way to delete one of them so I can associate my email and phone with a single account?
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