Call customer service 800 number Talk to robot They will resend signal to no avail. Then call back and say you still have issues. If luck they will put you on call back list after you wait 2 hours. If that does not work , repeat. When that does not work tell robot you want to change service, drop some service. They might contact you to somebody that might connect you to reliable tech. It took me a month to resolve. Good luck
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