My XR15 remote was not pairing with the cable box in my den, but with my living room. I told customer support, and they sent me a new XR11 as a replacement. Naturally, it didn't work, and the box in my den remains useless. I've looked for any actual solutions to this and all I ever find is links to https://www.xfinity.com/support/remotes which isn't about cable boxes, it's for pairing a remote with a tv or audio device.
Do I have to completely depower the main box for the secondary unit to be responsive? Won't that kill the coax connection they share?
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