Hello, I got my issue with "no dial tone" fixed by using the "chat" option from the website. Yes, the first person ran the usual tests that had been done a jillion times, but then transferred my chat to the "SIK activation" department. The employee there said that IF the phone does not accept the name of the new modem within 24 hours, that it must be told manually. SO that is what he did. All along, that's all I wanted.... for Comcast to do "their thing" but utilizing the voice system gave me nothing but heart burn! The only way you can speak to a live person is to say that you have no service. Lying just wasn't my thing... so I turned to the website to the chat function. Worked!
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