After taking this to the internet and searching with Google, it appears that MANY comcast customers have found that "upgrading" to Triple Play implicitly triggers a phone number (land line) replacement. The support staff "tries" to restore the old number, but since the old number is "No Longer In Inventory" they cannot. They are SO Sorry.
In fact, so many people have written about this problem, it is clearly a bug in their system that they do not want to fix. Well, I have 15 years invested in my phone number: Countless address books, countless store membership numbers and countless forms that I could not locate if my life depended on it. I did NOT volunteer to have my number changed.
I suggest that we start a class action lawsuit -- I think there are probably a million of us that can claim $1k in pain and suffering for this horrible treatment. Maybe if they have to pay ONE BILLION DOLLARS -- not to mention the publicity that we will create in all the papers and news channels -- Comcast will do us the "favor" of restoring our original phone numbers.
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This also happened to me. I’ve had several hours of chat sessions with agents and supervisors, and the conclusion is that it was my fault for upgrading to triple play. Now, they are powerless to restore my original phone number. They are “sorry”, but not really, because they refuse to restore my original phone number.
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