It is obvious I am not alone here...
I have been overcharged now for the second month in a row (My autobilling discount has been removed. This happened when I erroneously prepaid a bill in advance and out of cycle. The tech assured me that my account would be corrected and the change would be reflected on my April 2020 invoice. That did not happen...). Now i am being overcharged again for May 2020. With the current pandemic, there seems to be no sucessful way to communucate with anyone who can address this issue. I would appreciate any assistance you can provide to credit my account and fix the issue in the future..
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