I posted this issue a few months ago; and it is still happening for anyone who is Comcast user and uses our software (Fantasy Grounds). https://forums.xfinity.com/t5/Xfinity-xFi/Advanced-Security-whitelist/td-p/3324899 We have blocks being triggered by Advanced Security both when people try to update the application from our update server; as well as when other users try to connect to their local game server. The update application is making HTTPS requests from the application to our update server; and when users are hosting games, they are listening for TCP/UDP requests on port 1802 (default) using a custom socket protocol. ComcastJosh in the previous answer stated that your engineer tried accessing our site in their web browser. One of our more savvy users spotted that, and suggested I clarify that the requests are coming from within an application as above. Is there anything we can do to prevent Advanced Security from blocking our users during update or when hosting games? Thanks, John Gregory SmiteWorks USA
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Hi, @MoonWizard @jp558 I already contacted our engineer's in Philly awhile back on this issue and they were able to access Fantasygrounds.com even with xFi advanced security on so they were not able to duplicate the problem and or issue. We do have a list of different websites that are being blocked and we have opened up a engineering ticket and each time we get a new website that is being blocked that should not be blocked we are adding it to the list. I assure you we hear each time a website is being blocked and we are adding it to the list with the rest of them etc. We understand all of your frustration and we do hear you when you write that the website is being blocked by xFi advanced security.
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