About jmk207

I'm on a 600/15Mbps plan, but I've been consistently getting only 1-2Mbps upload during the day. I can get the 15 Mbps upload at 1am. My modem is brand-new. I did speed test from laptop connected directly to the modem. Not even through a router. 1 Mbps is really not usable. One video call easily takes up the whole Mbps. Gaming is pointless to even try. I've spent many hours on the phone/chat with customer support, and everytime they are only asking me to do the basic troubleshooting stuffs. Could someone suggest me what I should do? Thank you ... View more

I've been experiencing a very slow upload speed for a couple of weeks. I also upgraded from Performance to Extreme Pro a week ago.   Download speed is limited to 300Mbps, which is understandable since I'm still on my old DOCSIS 3.0 modem.   But my upload speed is a measly 1 Mbps. I can't do any video-call, let alone gaming.   I've been on chats or phone calls many times with the agent, and what they can do is just restart the modem or do "troubleshooting" on their side. I've also power-cycled, plug-unplug the cable from the wall, and other basic troubleshooting.   Here's the modem status page https://imgur.com/a/yWxUsFa   Please help. ... View more