About ComcastMattH

Hello, we are sorry for the frustration you seem to be having.  While i do not have the benefit of seeing your equipment, I do know that that error is most common when you either a) have your own modem and therefore are not qualified for Xfinity xFi, or b) do not have one of the xFi capable modems.     Your modem must be one of the following models:  XB7-  CGM4331COM XB6- TG3482G and CGM4140COM XB3- DPC3939, DPC3941T, and TG1682G   Anything outside of this and you will get that message.  I hope this information helps. Thanks ... View more

This is not an Xfinity product, but i do hope this link helps you get this figured out.   https://www.youtube.com/watch?v=pQSXhemiAhw   Have a great weekend! ... View more

hello, Unfortunately you would be correct in the latter.  Currently there is no way for us to have the 2 accounts linked to one user id, each account number you have has a separate user id.  The easiest thing might be to have 2 instances of the app, one for each account.  I hope this helps and maybe one day soon we'll be able to have both accounts on one Xfinity ID.   Thanks so much for the inquiry and have a great day!     ... View more

Hello @klaus1  I am sorry to hear that you are having issues with your speeds.  There are many factors that could be involved with "slow speeds" unfortunately.  If you are positive it is coming from the pods strictly, i would suggest doing a few things to troubleshoot this.  First check the square footage of your home.  If you have less than 4000 sq ft, 6 pods is at least 2 too many.  If you have too many pods in a home they can do more harm than good (maybe 1 pod per 1000 sq ft max).  The first thing i would do is that, the second would be to try moving the remaining ones around and don't have them too close together.  I certainly hope this helps, have a great day! ... View more

Hello @HODGIE6  I am sorry to hear that you are having some issues.  Without the benefit of being able to see your account I cannot give you a definite answer as to why.  My first instinct on this is that you most likely either have a modem that is owned by you and not rented through Comcast or you do not have the correct xFi modem.  If you would like, feel free to direct message with your account information and i can look at it.  Thank you ... View more

Hello Gayle,   I am sorry to hear you are having difficulty with the Hallmark app.  To be perfectly honest with you it does not sound as though that is an issue with Xfinity xFi or your actual internet service.  It sounds like an issue with the app itself.  I would uninstall the app and install it again.   I hope this is helpful, have a great day.  ... View more

Hello,   I'm sorry you are having trouble.  Can you by chance be a little more specific about what you have done to try to access xFi?  Are you having trouble downloading the Xfinity xFi App on your device(s)? Thank you ... View more

Hi Matt, I am very sorry to hear that you have had such a tough time getting the pods.  When you received the email about being eligible for the pods, there was a blue button on the bottom that should say "get xFi pods".  When you click on that you would simply follow the prompts in ordering the complimentary pods.  My understanding is that if you try to call to order or go through the regular website you would have to pay.  The pods are exclusively for folks who have the xFi advantage service.  I would go back to that email you received and order through that.  I hope this helps, have a great night!   ... View more

Hello @MissKeys I am so sorry to hear that frustration!  If i am understanding correctly, the message you are getting is that the device you are attempting to connect is in a status of "paused"?  If this is the case it is very easy to unpause a device.  If you have not yet, please download the Xfinity xFi app and under the devices section it will allow you to unpause as well as pause devices.  I hope this helps.  Thanks! ... View more

Hello!  I'm very sorry to hear that you are frustrated.  In answer to your question, yes, with the Xfinity xFi app, you have access to pause and unpause all of your devices, plus a whole lot more.  Please download that and let us know if you need help.  Thank you! ... View more