This sounds like a great solution. Has it worked for anybody? I'm having the same problem but was on hold for hours and hours. Finally I stumbled upon this advice and read it off to the third person I talked to, but he was, apparently, in the wrong department for that. I asked to speak to a supervisor but that hold lasted a long time until I finally gave up. So what? There's no fix? Does everyone this happens to just end up cancelling service, buying a new TV, or renting the box? My TV's fairly new, but it's not on the list of "supported" models.
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