It is great what you are doing as as a company. As a customer though of 9 years I have been trying to get help for a week and a half. Spent hours on hold, been disconnected, been told would have a call back that I never get. At this point I can assure this has been the worst customer service I have ever experienced. I still have not gotten this resolved. Am seriously considering looking elsewhere.
Apologies for the issue and the experience that we put you through.
In reviewing your account, it looks like you were able to speak with an agent today who was able to repackage your services.
Apologies again and please let us know if you need additional assistance.
Thanks for your patience.
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