I was told that if we switched to paperless statements the bill would go down by $10.00 a month. That did not happen.
Some FAQs below that may assist. That being said, I also provided a credit to cover the three months of the mentioned discount ahead of the 45 days:
Your promotion requires enrollment in our self-service options to receive the $5 per month credit. You can easily enroll and receive the discount within 45 days by signing into www.xfinity.com. What is the self-service discount? The self-service discount provides our customers with a monthly discount for being enrolled in our Paperless Billing and automatic payments options. Will I get the $5 self-service credit if I sign up today? No. Once enrolled, the credit applies to the bill within 45 days. How do I sign up for Paperless Billing and automatic payments? You can sign up at www.xfinity.com. What if I still want a paper copy of my bill? You can opt out of Paperless Billing at www.xfinity.com, but you will no longer receive the $5 discount. What if I don't want to enroll in Paperless Billing or automatic payments? I understand your concern; however, the $5 discount is based on your subscription to the Paperless Billing and automatic payments programs.
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