Hi Xfinity forum,
I have landed here because I found it impossible to contact customer service at this time. I totally get the need to be flexible during this time as they adjust to new remote work protocols.
That said, who do I complain to when my bill jumped from $39.95 to $69.95? My service also declined at this time from 75 mbps to 60 mbps. Now that doesn't seem right.
So what's up? Do I just cancel my plan and start with a different provider?
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