@DougONM Apologies, you can just take our equipment to any UPS Store and they will return it to us at no charge to you. No box or label needed. They know what to do.
We can also get you a pre-paid UPS label and box shipped to you at no charge if you want to go that route, just let me know.
Stop by a local UPS Store
Visit theupsstore.com/tools/find-a-store to find a UPS Store near you.
You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us.
If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at xfinity.com/returns or on UPS.com. Otherwise, you may reference the tracking number on the return label to monitor your package. Please allow up to two weeks for the return to process and your account to reflect these changes. Stay in the Know: If you have an email address on file, you'll also receive a confirmation email letting you know that the equipment was received and the date that the return was processed. Update your email address.
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