Hi @sjhaque14, to change who is financially on the hook for your Xfinity account, you'll need to fill out the account change request form located here (there's a link to the PDF)
and go to an Xfinity Retail store.
Here's the specific text: Transfer Account to New Account Holder (Do not use for death of a customer) • Notarized Consent to Transfer Account Form filled out by current and new account holders. • Note: Notary not required if both parties are in person at an Xfinity Store with government issued picture identification (driver’s license, passport, etc).
You can transfer administrative rights on My Account Web either before or after that process, that transfers the non-financial, digital administration to whoever you choose as a secondary who either is already on your account or who you can invite.
I'm following up right now to determine why there's an issue with that functionality in My Account Web. You can click on my profile and message me directly if you'd like to provide more information and I can investigate (please do not provide personal contact information here in this thread, thanks!).
Hi @ComcastJonathan, is it possible to change ownership of an Xfinity account without there being a death in the family, etc? I am moving and will become a part of my new apartment's internet services, so I am not interested in Comcast's options to move my exisitng services. Rather, I want to transfer the admin rights of my existing account to another member of the house so they don't have to create a new account. Each time I try to transfer admin rights to the manager on my account, I get "Unknown Provisioning Service Error". Please help me with this issue, as I move out in less than a week and I haven't been able to get much help through Xfinity customer service.
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