Thanks for your time and patience and for reaching out to us via the Xfinity Forum. I’m more than happy to look further into this for you. At your convenience, message me privately. You can send me a private message by clicking on my name ComcastChrisL, which directs you to my profile page, and from there you can click on the blue ‘send a message’ button.
In your private message and for account authentication, please include the following information;
First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.
Also, let me know what number you are intending to transfer to XM, what carrier its currently active on, and the device type and IMEI you intend to add through the BYOD program.
... View more